Thank you for joining us at This Balm, if you are not entirely satisfied with your order, please contact us and let us know how we can help. We recommend doing a patch test with This Balm if you have sensitive skin or are worried about the effect of any of the ingredients.


If This Balm does not suit you in any way or arrives broken we offer a 14 day money back guarantee from delivery date minus the postage, packaging costs and restocking fee. Please sent returns to

Chamomile Cottage
205 Muscliffe Lane

Please include a note with your order number, full name, address and email address in your return parcel. Please keep your proof of postage and tracking number. Once received we will process a refund within 5 working days.

This Balm must be over 80% full to receive a full refund. We reserve the right to refuse returns and refunds. You are responsible for paying the shipping costs for the return of the product. Shipping costs are non-refundable. If a product is returned to us after failure to deliver then you are liable for all shipping costs. We only accept returns on balms, we do not accept returns on therapeutic meditation recordings.

Non delivery of Items

If your product is returned to us for one of the following reasons

  • Addressee absent
  • Package not called for
  • Address incomplete or inaccessible

You may request a refund of the items returned, a £3.95 handling and admin fee will be required to cover the shipping cost of sending the package out again.

Any other issues should be raised via email to within 14 calendar days.